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Frequently Asked Questions
CommuterLink.com

Commuters ask us all kinds of questions. If you're not sure about any of CommuterLink's free services, check here. You might find just the information you're looking for. If you don't see what you need, just give us a call toll-free at 1-866-NYCOMMUTE.


General Questions


If I do not live in the New York metropolitan area, can I still apply for CommuterLink's services?
Yes. CommuterLink offers free transportation assistance to anyone working in New York City's 5 boroughs, including people who travel from within the tri-state area to New York City.
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Will CommuterLink make my customer information available to any other organizations?
Never. Your information will never be distributed to other organizations.
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How can I get my company to participate in CommuterLink's free programs?
Just ask your Human Resources manager, office manager or operations manager to visit our website or give us a call toll-free at 1-866-NYCOMMUTE. We'll provide them with all the info they need.
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Ridesharing Questions


If I sign up for ridesharing, do I have commit to 5 days a week?
No, the average carpooler shares a ride 3 times a week. But any number of days works – once a week, twice or only in the event of bad weather or an emergency. If you want, you can also book one trip at a time. Of course, the more you carpool, the more you enjoy the benefits – savings, less stress, greater productivity.
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If I sign up for carpooling, do I have to carpool with the suggested candidates?
No, you are under no obligation. We simply provide the information you need to form a carpool.
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Can I carpool if I don't have a car?
Sure. Our online ridematching service gives you the option of joining a carpool or vanpool as a passenger only.
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I have an irregular work schedule. Can I still carpool?
Yes. One of the great things about our online ridematching service is that it helps you find other commuters with the same schedule as you. Plus, you have the option of booking one trip at a time – either in advance or the same day you need it.
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What happens if I have a doctor's appointment, errands to run or a child to take to daycare or school?
Carpooling is a flexible arrangement between you and your fellow riders. You'll find it's relatively easy to fit appointments, errands and other events into your carpool schedule if you're a little bit flexible. For example, for your buddy's sake, try to schedule doctors' appointments on days when you're not carpooling. If you have an off-site lunch meeting to get to, schedule it on a day that you are driving. And, if you have a child to drop off at school, perhaps you can meet your carpool partner(s) at the school, or at a Park & Ride lot nearby.
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How can I be sure I'm with a safe driver or rider?
Call potential carpool partners and discuss driving safety. Before getting in a car with somebody, you may want to meet the person to see if he or she is trustworthy. Company names for each commuter are included on your online ridematch list, so you can phone the person's employer. If you're still unsure, you could ask for some personal references. If it doesn't seem like a good fit for you, simply try one of the other matches on your list.
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What if I have to work late or have an emergency?
First, notify the other riders in your carpool or vanpool. It's important to do this right away. If you're the driver that day, they will need time to make alternate arrangements. If you're a passenger, you can take a cab home and get fully reimbursed through CommuterLink's Guaranteed Ride Home program (limitations apply).
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Vanpool Questions


Why choose vanpooling?
Riding in a vanpool can save you a significant amount on commuting costs. In addition, it's a comfortable way to travel, providing plenty of room for passengers. If you'd prefer not to drive and you live in an area that's not immediately accessible by mass transit, a vanpool is an excellent solution.
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How many people are usually in a van?
Typically, anywhere from 7 to 15. Vans vary in size based on occupancy.
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Can I join an existing vanpool?
Yes, if there's one going your way. Register online now to see what's available. If there's an existing vanpool, it will be listed.
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How does CommuterLink form vanpools?
First, we run ridematch reports and map the results to see if there are enough interested people in a given area. If there are, we notify you. Next, we call all the candidates and set up a meeting. If the group wants to go ahead with it, we'll all meet with the van provider to go over leasing and other details.
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Who decides on participants and stops?
The group must reach a consensus on who's joining and CommuterLink helps identify possible stops. The group decides which stops will be most convenient for those involved.
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How much does it cost to vanpool?
The monthly cost for leasing a van starts at about $1,000 and goes up based on the number of riders and mileage. This cost is then divided among the riders.
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Am I committed to a vanpool once I join?
You should only join a vanpool if you plan to be in it for a while. However, if you're not happy, you can always leave. CommuterLink will cover the cost for an empty seat for 3 months.
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Is the van insured?
Yes. Vans normally have full coverage. In addition, all maintenance and repairs are covered.
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Do vanpoolers have to work at the same company?
No. We match commuters from neighboring companies to ensure each van has the maximum number of riders.
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Will my costs go up if someone leaves the vanpool?
Not unless there's an empty seat for more than 3 months. CommuterLink's Empty Seat Subsidy program will make up for any shortfall in fare in the event that someone leaves.
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What if I have to work late or have an emergency?
First, notify the driver of your vanpool that you won't be able to travel with your group. It's important to do this right away. You can take a cab home and get fully reimbursed through CommuterLink's Guaranteed Ride Home program (limitations apply).
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Mass Transit Questions


How can I find the best route to work using mass transit?
CommuterLink will find the best route for you for free. Simply complete an information request form or call us toll-free at 1-866-NYCOMMUTE..
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Will CommuterLink provide me with transfers and times?
Yes, we'll give you a complete door-to-door itinerary to follow, including times and any transfers needed.
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Will CommuterLink give me an alternate route if I request one?
Yes, we'll be happy to provide you with alternate routes.
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Can CommuterLink identify the best mass transit route for someone traveling into New York City from outside the five boroughs?
Yes. CommuterLink's transit experts are not only proficient with the mass transit services in New York City, but also in surrounding areas. These include LIRR, NJ Transit, Metro-North, Path trains, ferries and more.
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